PadSplit Booking Request and Approval Workflow: Step-by-Step Guide
A PadSplit booking request is what happens the moment a prospective member asks to book a room on your listing. Someone has to reply, share your house rules, screen the applicant if needed, and give a final yes or no — usually within hours to keep the booking. This workflow shows exactly how Tenant Reply automates that back-and-forth while your team keeps the final approval call.
Booking Request Workflow
A step-by-step example of how co-living operators can respond faster, confirm house rules, add optional screening, and keep the final approval decision under human control.
How the workflow moves from first reply to approval
The workflow guides the prospect through a clear sequence. Routine communication is automated, while screening and final approval remain with your team.
First response is sent
The prospect receives the key house rules and co-living expectations.
Rules are confirmed
The prospect acknowledges the rules before the request moves forward.
Interview or screening is completed
A calendar link or intake form can be added when required.
The booking is approved
Your team makes the final decision and sends the confirmation.
An early move-in offer is sent
An approved member can be offered an earlier move-in date when available.
First booking request response
The prospect receives an immediate first response with the key house rules and co-living expectations.
View message
Hello {{first_name}} 👋, I hope you are doing well! Thank you for booking with us!
Since PadSplit is a co-living situation, I wanted to bring to your attention a few rules that are important for everyone to be comfortable:
- The home only has capacity for single occupancy per room.
- Please no guests at any time in the home as this is to ensure everyone’s safety.
- Please make sure to clean up after yourself and do not leave personal items in the common areas.
- We send cleaners there 1x/month to do a deep clean of all common areas, but cleaning in the meantime is expected of all padmates.
- Only service animals are permitted in the house and all documentation must be submitted to PadSplit and the animal must be registered on your account.
- We provide basic reliable Wi-Fi, but if you need faster speeds or rely on Wi-Fi for work, we request that you get your own Wi-Fi, as we cannot guarantee the speed will meet your needs.
We aim to make sure you are comfortable and that you enjoy your stay with us.
At your earliest convenience, please confirm receipt and understanding of the above. Always feel free to reach out if any questions or concerns. We hope you have a great rest of the day.
Rules confirmation
The prospect confirms that they have read and understood the rules before the booking request moves forward.
View message
{{first_name}}, we just need your confirmation that you acknowledge the above.
You can reply with “sounds good,” “confirmed,” or something similar, and then we can proceed with the approval. Thank you!
Interview or screening call
OptionalOperators can add a short intake form, calendar link, or screening call before making the final approval decision.
View message
Hi {{first_name}}, thank you for confirming.
Please use the calendar link below to book a quick 15-minute phone call with us so we can complete the screening process:
[Insert your Calendly link here]
Once we complete the call and review your application, we’ll let you know the next step.
Booking approval
Your team makes the final decision. After approval, Tenant Reply sends a clear confirmation message to the prospect.
View message
Hi {{first_name}}, good news. Your booking request has been approved 🎉
We hope you enjoy your new home. Please feel free to reach out if you have any questions.
Early move-in offer
Optional upsellAfter approval, the member can receive an optional offer to move in earlier if the room is available.
View message
If it would be helpful, you may be able to move in earlier than your scheduled date.
There is no pressure at all, but if an earlier move-in would make things easier for you, just let us know here and we’ll be happy to check availability for you.
A clearer booking process without removing human control
The workflow gives prospects faster communication while keeping screening, exceptions, and approval decisions with your team.
- Prospects receive a quick first response.
- House rules are acknowledged before approval.
- Optional screening can be added when required.
- Final approval remains with the operator.
- Approved members can naturally move into an early move-in or onboarding workflow.
Related reading: see how PadSplit hosts can reply faster to booking requests, and the most common booking questions members ask before approval.
Frequently asked questions
Is the interview or screening call required? No — it's optional. Operators can add a short intake form, calendar link, or screening call before making the final approval decision, or skip this step entirely.
Who makes the final approval decision? Tenant Reply handles the routine communication — house rules, confirmation, and screening scheduling — but your team always makes the final call on the booking request.
What happens after a booking request is approved? Tenant Reply sends a clear approval confirmation message, and the member can be offered an early move-in date if one is available.
How fast do prospects get a response to a booking request? Prospects receive an immediate first response with the key house rules and co-living expectations as soon as they submit a booking request.
Want a workflow like this for your PadSplit?
We can customize booking request workflows, approval flows, early move-in offers, and pre move-in or pre move-out automations based on how your operation runs.